Shipping & Returns for Man Ling Limited
Man Ling Limited provides shipping and return terms for women's shoes sold through cvmmridingboots.com. This document explains order processing, delivery, the 14-day no-reason refund policy, return shipping costs, refund timing, PayPal refunds, damaged item claims, and non-returnable conditions. By placing an order, the buyer accepts these terms.
Order Processing and Shipping
Man Ling Limited processes orders after payment authorization and verification. Orders are shipped through standard carriers. Tracking information is provided when the carrier makes it available. Delivery timelines vary by destination and carrier service. Man Ling Limited does not guarantee delivery by a specific date. Shipping charges are non-refundable. The seller is not responsible for delays caused by carriers, customs authorities, weather, or incorrect addresses supplied by the buyer.
Delivery Timeframes
Delivery occurs according to the carrier's standard schedule for the destination. The seller does not promise expedited delivery. The buyer must provide a complete and accurate shipping address. If a package is returned to the seller because of an incorrect address or failed delivery attempt, the buyer bears the cost of reshipping. Risk of loss passes to the buyer upon carrier delivery confirmation.
14-Day No-Reason Refund Policy
The buyer may request a return within exactly 14 calendar days from the date of delivery. No reason is required. The 14-day period is strict. Return requests submitted after 14 calendar days from delivery are not eligible for a refund. The buyer must contact [email protected] before returning any item. Returns sent without prior authorization are not accepted.
Return Eligibility
Items must be unused, unworn, unaltered, and in original packaging. All original components must be included. Items that are used, worn, altered, washed, damaged after delivery, missing parts, or not in original packaging are not eligible for a refund. The seller inspects every returned item. The seller may reject a return that does not meet these conditions.
Return Shipping Costs
The buyer completely bears all return shipping costs. The seller does not provide prepaid return labels. The seller does not reimburse return shipping charges. Original shipping charges are non-refundable. The buyer must use a trackable shipping method. The buyer bears the risk of loss or damage during return transit.
Return Process
1. Contact [email protected] within exactly 14 calendar days from delivery.
2. Provide the order number, item description, and return request.
3. Receive return authorization and return instructions from Man Ling Limited.
4. Pack the item securely in its original packaging with all original components.
5. Ship the package to the return address provided by Man Ling Limited.
6. Send the tracking number to [email protected] after shipment.
7. Wait for inspection and refund processing by Man Ling Limited.
Return Details
The recipient must be Man Ling Limited, the contact phone is +852 9422 2201, and the specific return address is 19/F, Nam Wo Hong Building, 148 Wing Lok Street, Sheung Wan.
Refund Processing Time
After Man Ling Limited receives and inspects an authorized return, the seller approves or rejects the refund. Approved refunds are issued to the original payment method. The refund arrival time is at least 14 days from the date the seller approves the refund. Financial institutions and payment providers may add processing time. The buyer must monitor the original payment account for the refund.
PayPal Refunds and Regional Legal Requirements
PayPal refunds take at least 14 days. In some regions, local laws require up to 30 days for PayPal refunds. Where local law mandates a longer period, the PayPal refund may take up to 30 days. This regional requirement applies only where mandatory law overrides the standard PayPal refund timeline. The buyer must contact [email protected] for questions about PayPal refund timing.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day period is strict and matches the Terms of Service. The buyer must provide photographs, a description of the damage or defect, and the order number. Claims submitted after exactly 7 days of receipt are not eligible for replacement, repair, or refund. The seller may request the item be returned for inspection.
Non-Returnable Conditions
Items that do not meet the return eligibility conditions are not returnable. Items must be unused, unworn, unaltered, and in original packaging. Items missing original components are not returnable. Items returned without authorization are not returnable. Items damaged after delivery are not returnable. The seller makes the final determination on return eligibility.
Chargebacks and Payment Disputes
The buyer must contact [email protected] before initiating a chargeback or payment dispute. The seller resolves refund requests through the return process. A chargeback does not replace the 14-day no-reason refund policy. The seller may contest a chargeback with evidence of delivery, return authorization, and inspection results.
Contact for Shipping and Returns
For shipping and return questions, contact Man Ling Limited at [email protected] or +852 9422 2201. The website is cvmmridingboots.com. The return address is 19/F, Nam Wo Hong Building, 148 Wing Lok Street, Sheung Wan. The seller responds to authorized return requests according to these terms.